Health & Sanitation Plan for COVID-19
For use during COVID – 19 and/or similar infectious diseases pandemic
Since our founding, health and safety have been at the heart of Polis Apartments approach to hospitality. This commitment to our guests and associates continues to anchor us and to inform our decisions as we adapt to new challenges presented by COVID-19.
Since the early stages of the pandemic and well before authorities announce any obligatory measures, we took the necessary precautions in order to safeguard the health of guests and employees.
We continue today closely monitoring the announcement of government policies on the pandemic as they continue to develop, as well as instructions, practices and guidelines of the public health services, the World Health Organization, and internationally acknowledged leaders of Tourism and Leisure industry.
We drafted our crisis-handling plan complete with operational procedures, company policies and every day good practices as announced and implemented so far by the Greek Government, the National Public Health Organization and the World Health Organization.
It is clear that as time passes we will amend the document regularly to include all latest state instructions and scientific developments outcomes. In addition, we will develop more Standard Operating Procedures as needed, to address all operational issues arising and detail explanatory notes as well, for training purposes.
It is the obligation of every single member of staff in our Hotel, to observe the rules outlined here below, in order to minimize infection risk and protect our guests but also their own personal and family health. Strict application of these policies and practices, we will allow us to operate as safe as possible, offer to our guests a safe and memorable stay and at the end overcome the difficulties and resume a normal and sustainable operation.
General Information & Key Points
According to current evidence, COVID-19 virus is transmitted through respiratory droplets, (particularly when coughing or sneezing). In addition, another route of transmission is through direct contact with an infected person or indirect contact by touching a surface or object that has been contaminated with respiratory secretions and then touching their own mouth, nose, or eyes. Although most infected people develop no or mild symptoms, in some cases severe symptoms develop and people, especially older and/or people with other medical conditions, may require rapid hospitalization.
a. Prevention measures against transmission of COVID-19
Based on instructions by EODY (National Public Health Organization) & WHO, the prevention measures are:
1. Social distancing: Social distancing, also called “physical distancing,” means keepingspace between you and others including refraining from hugging or shaking hands with guests as well as among staff. It involves maintaining a distance of at least 2m. as one of the best tools we have to avoid being exposed to the virus and slowing its spread across the world.
2. Hygiene/Hand hygiene: means washing hands thoroughly with soap and water or cleaning them with an alcohol-based hand sanitizer after any contact with credit cards, money, documents etc.
3. Respiratory Etiquette: Cover your mouth and nose with a tissue when you cough or sneeze and after the use put your tissue in a waste basket. In case you do not have a tissue, cough or sneeze into your upper sleeve or elbow.
4. Public areas: Deep cleaning and disinfection of public areas, and especially of “high-frequency touch points” (such as door handles and elevator knobs), reduce the risk of infection.
b. Employee & Guest Health
The health and safety of our employees and guests is our top priority. This is why the following key points will apply until the end of the pandemic.
1. Social distancing: Guests will be advised to practice social distancing at least 2m. away from othergroups of people that are not traveling with or when they use the elevator. Relevant signage will also remind them of such practice.
In this context, it was decided the temporary closure ofsome facilities; bar & breakfast.
2. Hand sanitizing: Antiseptics will be available in visible points in the property.
3. Employee & Guest Health Concern: Staff members are advised to stay home if they do not feel well and to contact their supervisor in case they notice one of their co-worker or a guest with the known symptoms of COVID-19. Respectively, guests will notify the Reception desk.
4. Operational plan for managing COVID-19 cases: Staff members have received clear instructions about how to respond to a potential case of COVID-19 in accordance to the current instructions of EODY (NPHO). In case there is an alert at the property, we shall work with the state health authorities and apply the current protocols for handling it.
c. Employees’ responsibilities
1. Follow hygiene rules & training:
Staff members are sufficiently trained to follow the prevention measures against transmission of COVID-19 and are able to provide information to guests. Training is constant and updated to any new additions to the Health & Sanitation program.
2. Personal Protective Equipment (PPE):
The use of personal protective equipment (masks, gloves etc) is mandatory for all staff members according to EODY guidelines and as described for each position separately.
d. Cleaning, disinfection, housekeeping (rooms&public areas)
1. Room cleaning:
*The property is obliged to follow enhanced disinfection and deep cleaning practices in accordance to EODY guidelines between stays of guests.
**The frequent room cleaningduring the stay of guests should be avoided. It is only upon request.
2. Daily bed linen change upon request:
The daily bed linen and towels change during the stay should be avoided as well. It is only upon request.
3. Natural ventilation:
The doors and windows of all rooms should be opened daily for natural ventilation.
4.Check-out & check-in hours:
Check-out and Check-in hours are changing to ensure the thorough cleaning and disinfection of the room.
5.Room Recovery Protocol. In the event of suspected case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol.